At the end of the tenancy, your Landlord or agent managing the property will undertake a check-out with you regardingany issues or deductions, (if any), from the deposit.
Once this has been done, we will commence theprocess of returning your deposit. This is a two-way process: we, as the Agent,have to release the deposit and you, as the Tenant, have to accept it andprovide details of where you want the payment made.
This process is doneonline via www.thedisputeservice.co.uk or with deposit scheme your agent or landlord has used. You should have this information given to you when you signed the tenancy agreement.
When we have completed our part of the process, youwill receive a notification email from the TDS advising you that your refundhas been initiated and asking you to log onto the website and accept it.
In order for us to commence the return of yourdeposit, we will require your forwarding address, so please ensure that whenyou give us your written notice that you provide this information.